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ResponsiveWeb guarantees for as long as you are a continuous client, in good financial standing, and you keep renewing your contract for web hosting service, we guarantee that you will be locked into paying today's web hosting prices forever. This guarantee applies to all ResponsiveWeb shared web hosting accounts including reseller plans, and E-Business packages. At ResponsiveWeb customer satisfaction is our main priority! Each of ResponsiveWeb's webhosting services carries a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days of usage you will be given a full refund of the monthly fees excluding setup fees, addons, overages, or ResponsiveWeb's DNR domain registration. Setup fee will be retroactively charged if waived or discounted in the original charge. Setup fees are only refundable if the account order is canceled prior to activation. You must submit your cancellation to us in writing within the first 30 days following activation. No refund is available after the 30th day. All cancellations must be received through our website as per the deadlines indicated. Phone requests will not constitute acceptance of any cancellation. 1. Coverage ResponsiveWeb's Same Day Setup Guarantee will only apply to those standard, pre-configured Dedicated Servers, and all shared hosting accounts. This guarantee does not apply to non-standard configurations, such as changing RAID levels, load balancing, clustering, custome software installations, advanced solutions and other add-on features. Custom, made-to-order Servers do not apply to this offer. Same Day Setup Guarantee does not apply to orders received on the Weekends or National Holidays. This offer applies only to the primary server, if the customer is electing the 2 For 1 server offer. The secondary, or free server, will be setup within 30 days from the day the primary server is placed online. 2. Guarantee For those Covered Servers described in (a) above, ResponsiveWeb will Provision such servers by midnight CST on the same day of receiving a customer order, once such customer order has been confirmed and any necessary credit checks have been performed. 24 Hour Setup will mean that, for those customer orders for Covered Servers received and confirmed (including any necessary credit checks) by 6:00 p.m. United States Central Time during a Weekday, the Covered Server will be Provisioned by 12:00 a.m. (midnight) United States Central Time the same day. Weekday will mean Monday through Friday, excluding the following holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day. Provision will mean that ResponsiveWeb has generated an E-mail to the customer with the proper information to enable the customer to send and receive information from and to the Covered Server. 3. Credit If ResponsiveWeb is unable to meet the Same Day Setup Guarantee as described in section titled "Dedicated Server Same Day Setup Guarantee", ResponsiveWeb will issue a credit or refund of 50% of the Set-up fee described for the Covered Server. Such credit may be applied to future months service fees in ResponsiveWeb's discretion. 4. Restrictions Credits will not be provided to you in the event that you do not have your Covered Server Provisioned the Same Weekday resulting from (i) your behavior or the performance or failure of your equipment, facilities or applications, or (ii) circumstances beyond ResponsiveWeb's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services ( including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your website.